IBM IT Support Professional Certificate Free

Start mastering IT Support today with “IBM IT Support Professional Certificate Free” and Prepare for a career as an IT support specialist.

Professional Certificate – 9 course series

Prepare for an in-demand career in Information Technology (IT). In this program, you’ll develop a strong foundation in IT fundamentals, networking, cybersecurity, and cloud computing to get job-ready in as little as 3 months, with no prior experience or degree needed to get started.

Almost every organization, business, or individual relies on technology. A career in IT Support is about providing technological assistance to better optimize organizational efficiency. This can include troubleshooting, setting up computers, setting up network & wifi, along with providing excellent customer service.

You’ll learn the latest skills and tools used by IT support professionals including hardware and software setup, technical support, customer service, ticketing systems, service level agreements, and troubleshooting. You’ll demonstrate your knowledge of networking, security, and cloud computing, and practice analyzing user help requests and troubleshooting various issues.

When you successfully complete the program, you’ll have a portfolio of projects to demonstrate your proficiency, a Professional Certificate from IBM to showcase your job readiness to potential employers, and you’ll receive exclusive access to career support resources to help you in your job search.

You’ll also be prepared to take the CompTIA ITF+ certification exams and receive a 30% discount voucher for the certification exams like A+.

Applied Learning Project

The IBM Technical Support Professional Certificate provides more than 70 hours of instructional videos and engaging hands-on interactive exercises, labs, projects and practice tests.

The skills you’ll gain through labs and projects include hardware & mobile device setup, software configuration, Windows/Linux usage, GUI & command line, troubleshooting procedures, IT helpdesk & ticketing systems, customer service & tech support best practices, network & wifi setup, cloud computing & cybersecurity fundamentals, and much more.

In the final capstone course, you will apply your knowledge and skills to real-world case studies, and upon completion, will be able to confidently demonstrate your IT support skills to prospective employers.

Course staff and teaching assistants are available throughout the program to support your success.

What you’ll learn

Master the most up-to-date practical skills and tools used by IT support professionals and how to apply them in an everyday professional setting
Learn hardware and software skills that help users select, install, and configure their devices, operations systems, and applications
Develop a strong IT foundation in topics including cybersecurity, networking, cloud, databases, and be prepared for CompTIA certification exams
Practice customer service and troubleshooting skills by using ticketing systems, hands-on labs, demos, and interactive exercises

Common job titles:
Database Administrator, IT Specialist, Tech Support Specialist, Systems Analyst, Network Engineer, Help Desk Technician, IT Support Specialist, IT Technician, Computer User Specialist, IT Assistant

Course Name	Original Source	Category	Publisher
IBM IT Support Professional Certificate	https://www.coursera.org/professional-certificates/ibm-technical-support	IBM	Coursera

⭐⭐⭐⭐🕑TIME STAMP📋⭐⭐⭐⭐⭐
⭐️Introduction to Technical Support⭐️
👉0:00:00 Welcome
👉0:12:36 What Is Technical Support
👉0:39:05 Technical Support Skills and Opportunities
👉1:22:19 Support Tools Support Tiers and Service Level Agreements
👉1:56:56 Ticketing Systems
👉2:54:57 Final Hands on Project and Quiz

⭐️Introduction to Hardware and Operating Systems⭐️
👉2:58:54 Introduction to Computing Fundamentals and Operating Systems
👉3:42:45 Introduction to Hardware and Components
👉4:17:15 Introduction to Interface Peripherals and Connectors
👉4:54:09 Internal Computer Components
👉5:22:13 Introduction to Microsoft Windows Workstation and Manangement
👉5:46:59 Introduction to Workstation Evaluation Setup and Troubleshooting
👉6:25:22 Course Wrap Up
👉6:33:27 Exploring additional Desktop and Mobile Operating Systems

⭐️Introduction Software Programming and Database⭐️
👉7:17:54 Welcome
👉7:21:12 Computing Platforms and Software Applications
👉8:10:15 Fundamentals of Web Browsers Applications and Cloud Computing
👉9:16:07 Basics of Programming
👉9:59:53 Database Fundamentals

⭐️Introduction to Networking and Storage⭐️
👉10:46:47 Welcome
👉10:50:14 Network Topologies Types and Connections
👉11:22:12 Hardware Network Flow and Protocols
👉12:03:11 Network Setup and Tools
👉12:37:31 Common Storage and Sharing Options
👉13:06:22 Course Wrap up

⭐️Introduction to CyberSecurity Essentials⭐️
👉13:14:27 Security Concerns
👉13:43:05 Password Management and Security Best Practices
👉14:23:20 Security Concerns and Safe Browsing

⭐️Introduction to Cloud Computing⭐️
👉14:53:53 Welcome
👉14:56:05 Introduction to Cloud Computing
👉15:17:52 Business Case for Cloud Computing
👉15:26:44 Emerging Technologies Accelerated By Cloud
👉15:40:00 Service Models
👉16:00:08 Deployment Models
👉16:16:33 Cloud Infrastructure
👉16:50:48 Cloud Storage and Content Delivery Networks
👉17:19:09 Hybrid Multi Cloud Microservices and serverless
👉17:37:58 Cloud Native Applications DevOps and Application Modernization
👉17:58:10 Cloud Security and Monitoring
👉18:25:40 Case Studies and Jobs

⭐️Technical Support Case Studies⭐️
👉18:39:30 Welcome
👉18:43:33 Hardware and Operating Systems Scenarios

Coursera, IBM, IT Support

IBM IT Support Professional Certificate

Start mastering IT Support today with “IBM IT Support Professional Certificate Free” and Prepare for a career as an IT support specialist.

What you’ll learn

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